Shirley via email asks:
DEAR AUNTY, I have noticed that something called ‘Rapport’ seems to be using up a lot of space on my computer when I look in task manager. I think this is a security program that I was advised to install by my UK bank a while ago. Do you think I need it as I very rarely do online banking, just occasionally check a balance. Is my AVG sufficient protection, and if so should I uninstall the whole Rapport program?
Aunty Says:
Rapport is an additional security program that some banks are encouraging customers to use for their Internet banking. I have had far more bad reports than good, with some RTN readers having to have Windows completely reinstalled to fix problems, so yes you should remove it. If you are using XP then maybe consider one of the free firewall programs, such as ZoneAlarm or Comodo, which will work happily with AVG free. If you have Windows 7 or Vista then AVG plus the built in Windows firewall is fairly good, but replacing AVG with Microsoft’s Security Essentials will give you a better all round level of security.
Paul via email asks:
I AM trying to access some websites and for some reason I get the message telling me that I am running Internet Explorer 6, which they don't recognise. I downloaded IE8 (which because I am on dial up took me 52 minutes) and at the end I got a message stating. “The procedure entry point SHRegGetValueW could not be located.” I am running Windows XP on dial up,
any ideas?
P.S. gonuts4free is still running on free dial up but the email is now being charged which is why I have changed to Gmail.
Aunty Says:
This error message is usually associated with missing or out-of-date Windows system files. Make sure you have SP3 (Service Pack 3) from the download section on www.microsoft.com and install any other updates that may appear thereafter. As you are on dialup Paul you may want to download the updates/ SP3 onto a machine which has an ADSL connection and burn them onto a DVD (or USB memory stick) and install them that way. Of course you could always try Firefox or Chrome instead.
David Green (and a fair few others) ask:
HOLA AUNTY, I wonder if you can help. Within the last week I have been having problems with Hotmail emails where the text of the email is appearing OK but any images are replaced with a plain white square with a red cross in it and I am unable to open these images.
Aunty Says:
There are a few things that can cause this problem and probably the most common is that one of the many security settings within your browser is blocking images. I am assuming you are all using IE, but if not the principles are very similar with other browsers. Open Internet Explorer and from the ‘tools’ menu click ‘Internet Options’. Click the ‘Advanced’ tab and then check that the ‘Show Pictures’ box is selected under Multimedia. Click OK and restart IE. I have also seen over-zealous security programs such as Norton and MacAfee cause this, so to test it by switching them off temporarily. Also check you have all the latest Windows updates form the download section of the www.microsoft.co.uk website and also the latest Java from www.oracle.com . If you are still having problems after this then maybe try another browser.
Tony via email asks:
HI AUNTY, Hope you can help. I recently formatted my hard drive and reinstalled XP Pro and ever since my sound does not work. I have tried all the remedies I can from the internet but nothing works. I even bought a new sound card but still no sound. When I look in ‘control panel’ ‘sounds’ it states no audio device (even though it is installed) my audio device is not listed. In device manager there is listed ‘multi-media audio device’ but it has a yellow question mark next to it so there is a conflict but I don’t know how to resolve it.
Aunty Says:
This looks very much like a missing or incorrect driver Tony. Probably the easiest thing will be to use your new sound card and disable or remove the existing one. You will also need to download and install the latest driver from the manufacturer’s website and check you have the KB888111 Widows update from Microsoft.
Phil via email asks:
HOW DO I get Microsoft Outlook to stop asking me for my network password? I am able to send and receive emails, however it continues to pop up asking for my email address and password. I have tried changing settings from ‘Tools’ ‘Email Accounts’ and it confirms that it was successful, but after a while the same message appears and it’s driving me mad!
Aunty Says:
Unfortunately Phil this is one of those horrible Microsoft problems that has been around for a while and has accumulated a lot of very complicated solutions. You are obviously fairly well versed with Outlook so maybe try creating another POP3 email account, with a different name but the same settings, as this seems to be the easiest and most effective solution.
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